How can I contact HHE?
Full details are on the 'Contact us' page of the website; our address is 8 Brockley Road, Chelmsford, CM2 6HQ and telephone number is 01245 356169. We can also be reached by email at email@example.com
How much does it cost to be a client?
The charity provides all the services and therapies free of charge. However, residents in the therapy house are expected to contribute up to £ 40 per week towards the living costs provided by HHE - for example, heating and lighting, energy, non-food provisions, TV etc. This weekly contribution also goes towards food/grocery shopping for each client - the residents tend to undertake their weekly food shopping as a group activity. The level of the weekly contribution is discussed with the client as part of the assessment interview and will take account of the level of ESA and other benefits the client is receiving.
How can I donate to HHE?
Full details are on the 'Donate' page of the website; we acceot cheques (however large or small) payable to HHE and sent to the above address or direct to our bank account (20-19-95 13509915) but please advise us of your donation via firstname.lastname@example.org so that we can thank you.
For how long do you support clients?
We support clients for as long as it takes to start the journey and continue on the road to recovery. This is subject to review by the therapy team on a regular basis who will encourage clients to move to the next stage when they are ready. Past clients continue to support the work of HHE and feel that they belong to the HHE 'family'
Do you turn clients away or ask clients to leave?
We require prospective clients to be 7-days sober and want to start on the road to recovery and stay sober. All prospective clients will have an initial assessment with one or more members of the therapy team who will then decide whether to offer a place on the programme or not. The spaces in our residential facilities are limited so it may not be possible to offer a place immediately but this would be explained and discussed at the initial assessment interview.
Residential clients may be subject to random breathalyser testing should any member of staff or fellow resident suspect that the client has relapsed or has taken drugs or other stimulants. Where this is proven, clients will be asked to leave the premises and the programme immediately.
What are the residential facilities available at Brockley Road?
Currently we have four self-contained rooms for residents with a communal bath/shower, kitchen and living room. Residents are expected to maintain and clean their own rooms but cleaning services are provided by the charity for the communal areas. When demand is high, residents may be asked to share rooms in the short term.
What other support do you provide to clients?
Depending upon personal circumstances, we can provide support and help with claiming ESA and other benefits; we can also provide support and guidance in respect of personal finance management, CV and job applications, and other areas to help clients on their journey to live life and stay sober.
When do clients leave Brockley Road and move into the move-on house?
This is entirely dependent upon the progress the client has made with the HHE programme and an assessment by one or more members of the therapy team. It is also dependent upon space being available at the move-on house.
How much does it cost to be a day client?
As with all HHE services, the cost of therapy is met by the charity but day clients are expected to make a contribution towards the non-therapy services provided e.g. tea/coffee, heating/lighting etc. This is a modest contribution of between £5 and £10 per week depending upon personal circumstances.
What is the programme of therapy and support?
See pages 'Our current programmes' and 'The support we offer'
Are weekend activities and support available?
Yes but limited in scope.
How much does it cost to run HHE?
From the annual report and accounts, it cost £ 122,650 to run HHE in 2016/17; income was slightly less than spending. Half of the income came from housing benefits from residents but the other half came from grants and donations which are increasingly challenging to obtain. We are grateful to all those who supported the charity in this way; nonetheless the trustees continue to support grant applications and donation funding to ensure that the charity can continue to function.